Turn your feedback into actionable insights

Monitor feedback and autonomously deliver in-moment support

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Explore our unique set of tools

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Action Connect

Design and build your own dashboards to deliver real-time insights
Case Manager

Case Manager

Identify at risk customers and push them to your support channels
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Smart Notifications

Automate triggers to surface key results

Key Benefits

Reduce Churn

Reduce customer churn using Action Connect and Case Manager - Use responses to triage issues for customers, and make sure stakeholders support resolution.

Stay Informed

Ensure your teams are up-to-date with Smart Notifications enabling swift, data driven decisions

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Action Connect

Take effective action in response to feedback

Ensure feedback doesn’t get lost in the numbers. Assign actions to team members, track action through to completion, and measure the impact of actions taken in response to feedback.

Case Manager

Identify and reduce at-risk consumers

Build out alerts based on low survey scores or use of certain words in survey feedback and assign team members to respond to feedback. Use case management dashboards to track and distribute all necessary follow-ups.

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Smart Notifications

Never miss a beat

Create triggers to automatically surface key results or trend changes within your Portal Homepage.

Explore our end-to-end insights platform

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