Turn your feedback into actionable insights
Monitor feedback and autonomously deliver in-moment support
Take effective action in response to feedback
Ensure feedback doesn’t get lost in the numbers. Assign actions to team members, track action through to completion, and measure the impact of actions taken in response to feedback.
Identify and reduce at-risk consumers
Build out alerts based on low survey scores or use of certain words in survey feedback and assign team members to respond to feedback. Use case management dashboards to track and distribute all necessary follow-ups.
Never miss a beat
Create triggers to automatically surface key results or trend changes within your Portal Homepage.