Turn your feedback into actionable insights
Monitor feedback and autonomously deliver in-moment support
Action Connect
Case Manager
Smart Notifications
Key Benefits
Reduce Churn
Reduce customer churn using Action Connect and Case Manager - Use responses to triage issues for customers, and make sure stakeholders support resolution.
Stay Informed
Ensure your teams are up-to-date with Smart Notifications enabling swift, data driven decisions
Action Connect
Take effective action in response to feedback
Ensure feedback doesn’t get lost in the numbers. Assign actions to team members, track action through to completion, and measure the impact of actions taken in response to feedback.
Case Manager
Identify and reduce at-risk consumers
Build out alerts based on low survey scores or use of certain words in survey feedback and assign team members to respond to feedback. Use case management dashboards to track and distribute all necessary follow-ups.
Smart Notifications
Never miss a beat
Create triggers to automatically surface key results or trend changes within your Portal Homepage.
