HumanListening is an end-to-end
insights platform.

HumanListening is an end-to-end insights platform.

It allows you to design, build and manage brand measurement, customer experience and employee engagement programs centrally with common applications. The platform includes everything you need to engage, collect feedback and integrate it with your existing data environment, to develop real time data-driven insights and share them across your organisation.

Core applications include embedded data analytics, text analytics, survey designer and publisher, data management and dashboard publisher.

With HumanListening you can:

Design surveys and deploy them through multiple channels aligned to your customer touchpoints – e.g. inbound calling, email, SMS, online, social.
Develop dashboards and share them throughout the organisation controlling who has access to data and when.
Consolidate this feedback with your internal metrics such as, call centre data, financial data, or external sources such as social media metrics from aggregators.
Deliver automated online dashboard reports of any data throughout your organisation.
Identify at-risk customers and automate case management through resolution channels.
Analyse these consolidated data sets, including structured and unstructured information (e.g. text) to understand cause and effect.
Integrate employee engagement measurement to understand the service profit chain from end-to-end.

Design surveys and deploy them through multiple channels aligned to your customer touchpoints - e.g. inbound calling, email, SMS, online, social.

Consolidate this feedback with your internal metrics such as call centre data, financial data, or external sources such as social media metrics from aggregators.

Identify at-risk customers and automate case management through resolution channels.

Deliver automated online dashboard reports of any data throughout your organisation.

Analyse these consolidated data sets, including structured and unstructured information (e.g. text) to understand cause and effect.

Develop dashboards and share them throughout the organisation controlling who has access to data and when.

Integrate employee engagement measurement to understand the service profit chain from end-to-end.

These capabilities enable you to make market, customer and employee feedback part of how you run your business. Our tools allow you to move faster, test ideas, learn from your customers and the market in a way previously impossible. Once in place, an insights program powered by the HumanListening platform will give you a true competitive advantage.

Text analytics that works, is accurate and tells you what is happening in minutes.

Big claims. True. Our approach comes with selectable models for different topics or you can create your own.

Our survey tool is designed to suit all needs from beginner to expert. Fully featured and super easy to use drag and drop interface with extensive question library.

Easy to create, seconds to deploy, beautiful and insightful. Dashboard publisher allows you to control the flow of information throughout your organisation.

Visualise your data in compelling ways. Create insights from multiple data sources and share them with others. Fast, easy to use drag and drop interface. Get started in minutes

Get data from anywhere, surveys, APIs, file uploads, and consolidate into a single database. Data Wrangler does what it says.

Text analytics that works, is accurate and
tells you what is happening in minutes.
Big claims. True. Our approach comes with
selectable models for different topics or you can create your own.

Our survey tool is designed to suit all
needs from beginner to expert. Fully
featured and super easy to use drag
and drop interface with extensive
question library.
Easy to create, seconds to deploy,
beautiful and insightful. Dashboard
publisher allows you to control the
flow of information throughout your
organisation.

Visualise your data in compelling ways.
Create insights from multiple data
sources and share them with others. Fast,
easy to use drag and drop interface. Get
started in minutes

Get data from anywhere, surveys, APIs,
file uploads, and consolidate into a
single database. Data Wrangler does
what it says.

Ease-of-use and with
corporate-grade capabilities

HumanListening is a single platform to power all your organisational insights needs. Built from the ground up, it is the result of collaboration between our highly experienced technology specialists and insights driven market research experts.

Sign up to get access to demo

Ease-of-use and with
corporate-grade capabilities

HumanListening is a single platform to power all your organisational insights needs. Built from the ground up, it is the result of collaboration between our highly experienced technology specialists and insights driven market research experts.

Sign up to get access to demo