Creating a Seamless Customer Journey with Conversational AI
Delving into the use of “conversational AI avatars” to underpin company brand values and to create a “survey companion’” with whom employees can build an ongoing relationship of trust.
Conversational Engagement (AI)
Why It’s Time to Say Goodbye to Traditional Surveys and Embrace Advanced Feedback Methods
Delving into the use of “conversational AI avatars” to underpin company brand values and to create a “survey companion’” with whom employees can build an ongoing relationship of trust.
Consumer Insights Predictions for 2022
2021 saw increases in online qualitative & engagement with customers at mass scale. In 2022, Evolved CEO, Garreth Chandler, foresees an increase in the use of AI from a customer perspective and in the research process.
Meaningful engagement – what is it and why does it matter?
Meaningful engagement means giving people a voice and providing organisations with a window into the hearts and minds of their employees, customers and prospective customers. Meaningful engagement has become our mantra and it is powered by EVE and Conversational AI.
Digging Deep – Customer Experience and NDIS
The rollout of the NDIS scheme was completed for all locations across Australia in 2020. As the scheme becomes embedded and participants gain more experience, many feel empowered to embrace the choice to spend their funding in a way that is most beneficial to them. At Evolved, we work with suppliers of NDIS services to …
How Conversational AI delivers 275% more feedback from customers & employees
When we created Conversational AI, it was because, as a team, we felt that the basic format of a survey has serious limitations. The survey ‘container’ at worst, puts constraints on people’s ability to share their thoughts in a way that is important to them. Even when done well, it is not conducive to encouraging them to share their thoughts and feelings …
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IaaS – Insights as a Service
Having spent a few decades in the Human Centered Design / Research Consulting / Design Thinking realm, I have become a bit of an advocate for high touch, in-person ethnographic methods to derive insights and build relevant solutions based on those insights. Never did I anticipate the day it would be possible to replicate the …
Brand as bot
Consumer Brand Relationships A true relationship between a consumer and a brand forms from the alignment of values, expressed in a promise, resulting in desire, and manifested in purchase. We measure brand relationships in various ways. So far, so good. Tell us what you know Data access is (rightly) becoming more regulated and controlled. This means brands face a future where they may lose access to data about their customers or be forced to rent access to customer …
You cannot have a relationship with a survey
Delving into the use of “conversational AI avatars” to underpin company brand values and to create a “survey companion’” with whom employees can build an ongoing relationship of trust.
