Some years ago, when the Earth was new, I did some work with a global data provider that wanted to look at how their clients used their tools and shared knowledge across departments. We mapped how information flowed through organizations like media companies, manufacturers and retailers. It was a pretty big study by ethnographic standards. …
A pervasive measure in the Superannuation industry is the Net Promoter Score (NPS). For this reason, The Evolved Group started tracking NPS across a national sample of Australians this year. We will be publishing findings regularly during the year e.g. key trending themes and benchmarks. With our Conversational AI technology as well as our Superfund Listening product, we …
Delving into the use of “conversational AI avatars” to underpin company brand values and to create a “survey companion’” with whom employees can build an ongoing relationship of trust.
A common tip for survey development is to make sure questions are written plain and simply at a 4th-grade reading level.
The three major branches of machine learning are supervised, unsupervised, and reinforcement learning.
We have been developing survey chatbots as part of our Human Listening platform. We have noted the successes of this technology in many marketing applications, and feel there is great potential.
We can’t help but try to predict the future, especially when it comes to the application of new technologies.
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To date more than 30 million surveys have been created using Human Listening™. It is the trusted platform used by local and global brands that demand the highest levels of resilience, robustness and data security.