You cannot have a relationship with a survey
Delving into the use of “conversational AI avatars” to underpin company brand values and to create a “survey companion’” with whom employees can build an ongoing relationship of trust.
Rapidly changing work environments demand dynamic systems
The world has changed in the face of the COVID19 pandemic and employees are quickly adapting to the new normal, working remotely.
Who loves a survey?
There is an elephant in the insights room. We need to talk about surveys. Has anybody else noticed just how many companies send out customer satisfaction and feedback surveys?
How First State Super is improving customer and employee engagement through technology
When it comes to superannuation funds, First State Super takes a very different approach to member satisfaction and service than most.
Are CX tech vendors providing adequate support post-platform deployment?
The biggest theme to emerge in my personal conversations with senior CX practitioners was vendors delivering on their promises of performance.
